Showing posts with label CALL CENTERS. Show all posts
Showing posts with label CALL CENTERS. Show all posts

Monday, October 20, 2014

MAN CONVICTED FOR ROLE IN DEFRAUDING AND EXTORTING MONEY FROM SPANISH-SPEAKERS THROUGH CALL CENTERS

FROM:  U.S. JUSTICE DEPARTMENT
Friday, October 17, 2014
Jury Convicts Peruvian Man of Defrauding and Extorting Spanish-Speaking Customers through Fraudulent Call Centers

A jury in Miami convicted a Lima, Peru, man on 26 felony charges of conspiracy, fraud and attempted extortion arising from his operating call centers in Peru that lied to and threatened Spanish-speaking victims into paying fraudulent settlements, the Department of Justice announced today.

Juan Alejandro Rodriguez Cuya, 35, was convicted by a jury after less than two hours of deliberation following a two-week trial before U.S. District Court Judge Patricia A. Seitz in Miami federal court. His co-defendant at trial, Maria Luzula, 52, of Miami, pleaded guilty to all of the charges against her midway through the trial.  Luzula is Cuya’s mother.

Cuya and Luzula both face a statutory maximum of 20 years in prison on each count. Both defendants remain in custody pending their sentencing on Jan. 22, 2015, and Dec. 18, respectively.

“The defendants targeted and preyed upon the Spanish-speaking community – and the evidence of the harm that their fraud caused on individual victims is heart-wrenching,” said Acting Assistant Attorney General Joyce R. Branda of the Justice Department’s Civil Division.  “The Justice Department is committed to prosecuting those who defraud consumers for their own personal gain.”

According to evidence presented at trial, the defendants’ employees in Peru used Internet-based telephone calls to threaten Spanish-speaking victims in the United States.  The Peruvian callers falsely accused the victims of having refused delivery of certain products and claimed that the victims owed thousands of dollars in fines and that lawsuits would be brought against them.  In reality, the victims had never ordered these products and nothing had been delivered.

Additional evidence at trial established that Luzula’s and Cuya’s employees claimed that the consumers could resolve the fines if they immediately paid a “settlement fee.”  Consumers who contested these settlement fees were told that failure to pay could lead to arrest, deportation or forfeiture of property.  Thousands of victims succumbed to these threats and paid fees that they did not owe.  A phone room in Miami collected the fees.

Victims who testified at trial spoke of how anxious the calls made them.  The victims were so afraid of the threats that they paid fees they simply could not afford.

Acting Assistant Attorney General Branda commended the U.S. Postal Inspection Service for their investigative efforts and thanked the U.S. Attorney’s Office for the Southern District of Florida for their contributions to the case.  The case was prosecuted by Trial Attorney Phil Toomajian and Assistant Director Richard Goldberg of the Civil Division’s Consumer Protection Branch.

Thursday, March 27, 2014

PRESIDENT OBAMA'S CALL REGARDING 6 MILLION AMERICANS SIGNED UP FOR HEALTH INSURANCE

FROM:  THE WHITE HOUSE 
Readout of the President’s Call with Health Care Navigators Announcing that 6 Million Americans Have Signed Up for Health Insurance

This afternoon, while traveling in Italy, President Obama convened a conference call with health care navigators and volunteers helping with enrollment efforts and announced that more than 6 million Americans have signed up for private health insurance plans through the federal and state Marketplaces since October 1. The President was joined on the call by several thousand grassroots volunteers, navigators and in-person assistors who are leading the effort to enroll millions of Americans in quality, affordable health insurance plans.

During the call, the President thanked the group for all their hard work to date and discussed the importance of building on this progress over the last four days of open enrollment. With consumers’ interest in signing up for health insurance surging – yesterday there were over 1.5 million visits to HealthCare.gov and over 430,000 calls to the call centers – the President encouraged the navigators and volunteers to redouble their efforts over the next four days and leave no stone unturned in trying to bring affordable health coverage to as many Americans as possible by the March 31 deadline. Nationwide, there more than 27,000 trained assistors in all fifty states who are helping consumers sign up in their communities. Consumers can find out how to get local in person help at this link on HealthCare.gov or through their state marketplaces.

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